help_center Terminal Support
Establish a direct link with the Click Pilot team.
shield Troubleshooting: Firewalls & Antivirus
If Click Pilot is stuck on "Mapping route…" or throws a connection error, your third-party Antivirus (like Norton, McAfee, or Bitdefender) or Windows Defender Firewall may be blocking the application's secure API connection.
To fix this:
- 01. Open your Antivirus or Firewall settings.
- 02. Look for "Allowed Apps", "Whitelist", or "Firewall Rules".
-
03.
Click "Add" or
"Allow an App" and select
Click Pilot.exe. - 04. Ensure both Inbound and Outbound connections are set to "Allow".
Restart Click Pilot, and the connection will establish normally.
Still stuck? The installer automatically adds a Windows Defender allow rule during setup. If a third-party Antivirus overrides it, use the steps above or contact support.
mail Contact Support
When you reach out, please include:
- › Your name and email address
- › Issue type — Bug Report, Feature Request, or Account / Access Issue
- › A clear description of what you're experiencing
OPEN SUPPORT EMAIL
send
* Estimated response time: 24–48 hours